Account Manager

We are looking for an Account Manager who will be the main point of contact for our customers to understand their needs and deal with any concerns.

As one of our Account Managers, your focus will be on providing a high level of service to our customers.  You will manage a portfolio of accounts, placing customer engagement and satisfaction at the heart of everything you do, recommending value-add actions to support retention, whilst identifying and converting opportunities to upsell so that our customers use the full range of modules within our market leading product.  

• Manage and be first point of contact for a designated portfolio of existing Medisoft customers.
• Build an account plan for all major customers
• Develop a thorough understanding of our products and service offerings to better upsell and cross-sell to clients.
• Identify and act on opportunities to sell modules, interfaces, and other features to existing customers.
• Deliver presentations and product demonstrations as required.
• Drive continual progress and software adoption. Be an advocate of mediSIGHT and recommend how customer processes can be improved using the mediSIGHT system.
• Manage customer escalations ensuring timely resolution to all issues raised
• Co-ordinate and deliver service reviews for all NHS/major customers at least once a year.
• Ensure all customers are aware of and engaged with the migration programme.
• Review all accounts to ensure all customers have an up-to-date Support Contract.   Where an up-to-date contract is not in place, proactively start discussions with the customer and gain signature.
• Train customers on use of Medisoft’s’ systems including supporting the ‘go live’ of any customer where required.

• Educated to degree level or equivalent

First and fore-most you will have a deep passion to make a difference to patients and improving care in the NHS and Private sector across the UK and Ireland.

You will be someone who is competent and excels in showcasing a best in class Account Management skillset, is motivated and has a passion for delivering great outcomes for our business and its customers. You will intuitively put the client at the heart of your approach. 

This is a customer-centric role that requires excellent organisation and presentation skills and the ability to prioritise your workload to meet deadlines.

You will be supported by your line manager; however you will need to be proficient in your capability to manage your own workload and will be trusted to do so, asking for help, and working together across projects when needed.

Core competencies:

• Excellent organisation skills
• Excellent presentation skills
• High level of personal motivational to provide a great customer experience
• Assertiveness, confidence, and conviction of actions
• Ability to build rapport with customers and be seen as subject matter expert.
• Organisation and project management skills
• A proven aptitude for problem-solving
• Motivated by identifying opportunities to add value for customers and grow revenue for the business
• Experience of working in a Healthcare / science background, or an understanding of it
• Ability to work alone and manage own deliverables
• Commercial awareness
• Strong written and verbal communication skills 
• Manage customer expectations and ensure their responsibilities are fulfilled.
• Ensure dealings with the customer are courteous, patient, and professional.

At Medisoft we believe in transforming the practice of ophthalmology through our market leading electronic medical record technology.

This isn’t hyperbole, we work with customers across the world who have shared their successes that have been built on the use of our software: improving patient care, reducing process inefficiencies and supporting real world research studies into new treatments and procedures. To work at Medisoft is to play a key part in this ongoing drive to improve ophthalmic health outcomes.

Medisoft is also dedicated to being a great place to work. We are passionate about being an inclusive and diverse organisation, where everyone is respected, supported and valued no matter who you are. We strive to constantly maximise the skills within our team as we recognise that you’re more than a CV, and everyone can make a difference to our business.

We welcome applications from all suitably qualified candidates, regardless of their race, gender, disability, religion/belief, sexual orientation or age. All our employment is based on qualification, excellence, and business need.

If you are interested in applying for the position and meet our requirements, please submit your CV together with a cover letter, explaining your motivations for applying for the role and any relevant information supporting your application.

Package:

• £40,000 per annum 
• Pension contribution scheme (matched up to 5%) 
• 24 days’ annual leave (in addition to statutory holidays), increasing by 1 day each year to a maximum of 28 days 
• City centre office location (5 minutes’ walk from Leeds railway station) 
• Flexible working (core hours 10:00 - 15:00) 
• Free on-site gym 
• Training opportunities and incentives 
• Buy/sell annual leave policy 
• Cycle to work scheme 
• Generous referral bonus of £2,000
• Enhanced Family Leave package
• Team Social Events